CRM

Without a CRM, nobody knows how much the closed sale cost.

It’s the link between the media at the top and the money that came into the bank. Without it, every marketing report ends at the lead — and the conversation with finance never adds up.

How it’s organized

Every lead with a stage, an owner and a source

Illustrative example. What matters is the last line of each card: the source. That’s what closes the gap between what was invested and what came in.

New

2
Lead from Google SearchR$ 18,000Search · Brand awareness
Lead from LinkedInR$ 45,000LinkedIn · Industry

Qualified

2
Regional distributorR$ 62,000Search · Brand
Logistics SaaSR$ 30,000Organic · Blog

Proposal sent

1
Franchise networkR$ 120,000Referral

Closed

1
Metalworking companyR$ 84,000Search · Generic

Without the source recorded, the pipeline is just a to-do list. With it, it becomes the report that tells you which campaign paid this month’s payroll.

Onboarding

Who does what in the CRM rollout

A CRM only works if the team uses it. That’s why onboarding is split into lanes: what Manáry handles and where your team’s participation is essential.

Step Manáry does You take part
Alignment and access Agrees on timeline and process and, if there’s no tool yet, recommends the CRM that fits the operation. Grants access and sends the spreadsheets and lists that exist today.
Sales process mapping Interviews the team to understand how sales happen: stages, who does what, where leads get lost and why. Joins the conversations with the people who sell and serve customers.
Pipeline structure Designs the stages, required fields, loss reasons and the rules for moving from one stage to the next. Approves the structure before any configuration.
Configuration, data and integrations Configures the CRM, imports and cleans the database and connects website, forms, ads and WhatsApp so leads come in with their source recorded. Validates the imported data and the integrations in testing.
Training and activation Trains the team on the pipeline routine and follows the first weeks of real use, adjusting whatever gets stuck. Makes sure the team attends the training and uses it daily.
Revenue by channel report Integrates the CRM into the Looker Studio report, linking what was invested in each channel to what became a sale. Reviews the numbers with us and sets the goals for the period.
What’s in scope

What Manáry delivers in CRM

Setup from scratch or cleanup

Whether starting from nothing or cleaning up a CRM that became a dump of duplicate contacts.

Source recorded on every lead

UTM, campaign and landing page stored on the contact, not just the session.

Stages that reflect the real sale

A pipeline designed around how your team sells, not the tool’s default template.

Structured loss reasons

Losing is normal. Losing without knowing why is what keeps next month from improving.

Integration with media and website

Forms, WhatsApp and campaigns feeding the same place, with no manual typing.

Revenue by channel report

The question a CRM exists to answer: which channel paid the bill.

Free diagnosis

Do you know which campaign generated your last sale?

If the answer takes more than a minute, the problem isn’t marketing — it’s record-keeping. And that can be fixed quickly.